Account Manager Resume Sample

SAM JOHN

ACCOUNT MANAGER

sam@company.com

(912) 55522-4321

San Francisco, California, CA 94115

PROFESSIONAL SUMMARY

Results-driven Account Manager with over 10 years of experience in cultivating and nurturing long-term client relationships, driving sales growth, and providing exceptional customer service. Adept at creating and executing strategic account plans that align with client needs, increasing revenue, and fostering customer satisfaction. Demonstrated ability to collaborate with cross-functional teams, negotiate contracts, and exceed sales targets. Seeking to contribute my extensive background and expertise to a dynamic organization as an Account Manager.

EXPERIENCE

XYZ Company - Account Manager

02/2018 - current

NYC, New York

Cultivated and managed relationships with a diverse portfolio of clients, resulting in a 25% increase in account retention year-over-year.
Developed and executed strategic account plans to align clients' needs with company offerings, leading to a 15% increase in up-sell and cross-sell opportunities.
Collaborated with cross-functional teams to ensure the timely delivery of products and services, resulting in a 95% on-time completion rate and a 10% improvement in customer satisfaction scores.
Conducted regular account reviews and provided valuable insights to clients, positioning the company as a trusted advisor and strengthening client relationships.
Negotiated and secured contracts with an annual value of over $3M, contributing significantly to the company's revenue growth.

ABC Company - Senior Account Executive

01/2015 - 01/2018

Austin, Texas

Managed a portfolio of 25 key accounts with an annual revenue of $5M+
Developed and executed strategic account plans to achieve revenue growth and customer satisfaction goals
Identified upsell and cross-sell opportunities to maximize revenue potential
Built strong relationships with clients to ensure long-term partnerships and repeat business
Negotiated contracts and renewals with clients to achieve win-win outcomes
Collaborated with internal teams including sales, marketing, and customer success to deliver exceptional customer experiences

EDUCATION

New York University (NYU) - Bachelor of Science in Business Administration

01/2013 - 03/2017

NYC, New York

SKILLS

Account management

Expert

Relationship building

Expert

Strategic planning

Expert

Negotiation

Expert

Customer satisfaction

Expert

Communication

Expert

Presentation

Expert

Team collaboration

Expert

CRM software (Salesforce, HubSpot, etc.)

Expert

CERTIFICATIONS

Certified Public Accountant (CPA)

- American Institute of Certified Public Accountants (AICPA)

Certified Financial Analyst (CFA)

- CFA Institute

LANGUAGES

English

Spanish

Account Manager Resume Example